delivery-policy | Organixtra

Organixtra Delivery Policy

Last Updated: April 2025

At Organixtra Foods and Beverage Limited, we are committed to delivering our fresh, natural, and premium products to your doorstep with utmost care and efficiency. Our delivery policy ensures transparency, reliability, and your complete satisfaction.

1. Delivery Coverage

We currently offer delivery services across Dhaka city and selected major districts in Bangladesh. We are continuously expanding our network to serve more customers nationwide.

To check whether your area is within our delivery zone, please contact us:

2. Delivery Timeframes
Location Estimated Delivery Time
Dhaka Metropolitan Within 24–48 hours
Major Cities Within 2–4 working days
Remote Areas Within 3–7 working days

Note: Delivery time may vary due to weather, natural calamities, or national holidays.

3. Delivery Charges
Order Amount Delivery Fee
৳2,000 and above Free Delivery
Below ৳2,000 Standard charge of ৳60–৳100

Delivery charges are subject to change depending on location and delivery partner availability.

4. Order Processing

  • Orders placed before 5:00 PM are typically processed on the same day.

  • Orders placed after 5:00 PM are processed the next business day.

  • Orders can be tracked via your account dashboard or by contacting our hotline.

5. Delivery Partners

We collaborate with trusted delivery partners who maintain hygienic, safe, and temperature-controlled transportation—ensuring the freshness and quality of your food is never compromised.

6. Missed Deliveries

If a delivery attempt is unsuccessful due to unavailability at the provided address:

  • Our delivery agent will contact you to reschedule.

  • If undelivered after two attempts, the order may be canceled, and a re-delivery fee may apply.

7. Damaged or Incorrect Deliveries

If you receive a damaged, spoiled, or incorrect item, please report it within 24 hours of delivery by:

  • Sending a photo of the product via WhatsApp or email.

  • Calling our hotline for a swift resolution or replacement.

8. Delivery Support

Need help with your order? Our support team is here for you:

  • 📞 Hotline: 09617 359 359 (Everyday 9 AM – 10 PM)

  • 💬 Social Media: @organixtra

  • 📧 Email: [email protected]

9. Special Requests

For bulk orders, gift deliveries, or scheduled deliveries, please contact our customer service in advance. We’re happy to accommodate your needs whenever possible.

10. International Delivery

Currently, Organixtra only delivers within Bangladesh. However, we are working toward global delivery solutions. Stay tuned for updates on international shipping.

Your satisfaction is our top priority. We are dedicated to delivering purity, health, and excellence — right to your doorstep.

Organixtra – Pure by Nature. Premium by Choice.